Australian Government farm business lender, RIC (Regional Investment Corporation) has been honoured with a global banking and finance award in recognition of achievements in innovation and transformation. 

With its head office based in Orange, regional NSW, RIC was proud to be announced as the Gold Winner for Transformation Excellence in the InfoSys Finacle Innovation Awards 2024 – an international award program for Infosys clients in banking and financial services. 

RIC chief executive officer John Howard said this global accolade recognises an important program of work that enables RIC to innovate the delivery of loans for its national customer base. 

“This award recognises RIC’s successful transformation of our operating model from 

predominantly out-sourced to now being a full-service lender delivering a complete end-to-end customer experience,” Mr Howard said. 

“Our goal was to enable the delivery of high-quality services to, and engagement with, our customers.  

RIC is committed to innovation in delivery excellence and this transformation demonstrates our customer experience principles in action: Respect my time; Simple and Seamless; Partner with me; Understand me. 

“As an Australian Government farm business lender that is largely regionally based, we are proud of this acknowledgement and we welcome the opportunity to shine a light on regional and rural Australia through the honour of this accolade on the global stage,” he said. 

This year, the award program received more than 200 nominations in 10 categories from banking and finance organisations from across the world.